Jeri
Articles
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How Can I Order Ahead Via the App?
The app absolutely supports ordering ahead! Here's how:1. Tap the “Order Ahead” icon on the bottommost, right-hand side of the application.2. Enter the address of the location from which you'd like...
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How Does the Rewards Store Work?
Under the new loyalty incentive program offered by Stan's Donuts and Coffee, you are more in control of your rewards than ever! Under the new Stan's Donuts & Coffee Program, you may earn points on ...
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What are my Billing options via the Stan's Donuts & Coffee app?
What are my Billing options via the Stan's Donuts & Coffee app? There are multiple billing options you may choose from via the Stan's Donuts & Coffee app: Instant Billing Preload/Reload Billing Lo...
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Is my payment information secure in the app?
We appreciate this concern and are happy to assure you! Adding a card to the app is safe and secure – in some cases - it is even safer than handing your card to a cashier! We do not store your card...
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I was overcharged. How can I request a refund?
If you're still at the store: Have the store refund you and redo the transaction for the correct amount. If you're no longer at the store: Contact the store directly to receive a refund, as they...
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Profile
Please tap the gear icon at the top right-hand side of your Stan's Donuts and Coffee app and tap your name to edit your Profile. On this screen, you may enter your name, phone number, birthday, an...
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How Do Status Levels Work?
In addition to the Rewards Store loyalty program offered by the Stan's Donuts & Coffee app, app-users may also unlock different Status Levels to earn access to custom offers, cool swag, and the res...
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I had a poor experience due to service, food quality, or the facilities
Here at LevelUp we provide technical assistance for the Stan's Donuts & Coffee app and rewards program. We are unable to assist with in-store or customer service issues outside of the app. If your...
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How Can I Cancel My Order Ahead Order or Check the Order Status?
Please call the store you've ordered from to communicate changes, request status updates for the order, or to cancel your order before it is fulfilled. If you're unable to reach someone at the stor...
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How Can I Save My Rewards for Later?
Great question! The Stan's Donuts & Coffee app absolutely supports saving a reward for later so you don’t spend your rewards until you’re ready to do so!To pause a reward, tap the “Redeem” icon at ...