Managing Your Account

• Profile
• How Do I Reset My Password?
• How Do I Change the Email Address Registered to My Account?
• How Do I Add a Card to my Account?
• Where Can I View My Transaction History?
• How Do I Deactivate My Account?

Billing

• What are my Billing options via the Stan's Donuts & Coffee app?
• Is my payment information secure in the app?

Credit & Rewards

• How Does the Rewards Store Work?
• How Do Status Levels Work?
• How Can I Save My Rewards for Later?
• Can I get credit for my order if I forget to use the app?
• I Never Got My Birthday Reward. What Gives?

Order Ahead

• How Can I Order Ahead Via the App?
• How Can I Cancel My Order Ahead Order or Check the Order Status?
• Delivery Questions
• Why Can't I Get Delivery to my Address?

Charges, Disputes, and Refunds

• I was overcharged. How can I request a refund?
• I had a poor experience due to service, food quality, or the facilities
• I disputed a Stan's Donuts & Coffee transaction with my bank or credit card issuer and now I can’t use my app. What do I do?